Cancellation and refunds

Effective 9 August 2026

Digital subscriptions

You may cancel at any time by contacting info@printingx.co.uk. Cancellation takes effect at the end of the current paid billing period unless we confirm otherwise. Your account then returns to the available Free-plan limits; your permanent QR remains in your account.

Refunds

Subscription fees already charged are normally non-refundable for a started billing period, except where required by law or where the service was materially unavailable. Contact us promptly if you believe a charge is incorrect.

Printed products

Printed and personalised products have separate production, cancellation and returns conditions because made-to-order work may begin soon after approval. Please contact the XTap Connect print team before production starts. This digital subscription policy does not remove your statutory rights.

Failed payments

If a renewal fails, paid features may be restricted while Stripe retries payment. Contact support if you need help updating your payment method.